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We are looking for a Customer Service Representative. 

Our team members are responsible for the daily duties of maintaining high levels of customer service through offering a clean, safe, and friendly store.

Position Responsibilities:

• Customer Service and Satisfaction: Assists customers with the use of payment systems, machine selection, operations, retail purchases, and wash/dry/fold orders. Handles customer questions/concerns and informs Assistant Store Manager or Store Manager, as needed.
• Store Safety and Security: Maintains a safe environment inside and outside of the store by following proper security procedures and prioritizing employee and customer safety.
• Store Cleanliness and Upkeep: Ensures that the highest level of cleanliness is maintained inside and outside of the store at all times; follows proper cleaning routines and documents completion.
• Building and Equipment Maintenance: Documents equipment and building maintenance issues appropriately, escalates and/or documents unsafe situations to the Assistant Store Manager or Store Manager on duty.
• Retail: Maintains a good visual presentation of retail products at all times. Keep a thorough understanding of retail products and educate the customers; accurately processes sales.
• Wash/Dry/Fold: Provides a consistent quality product to the customer by assisting in choosing the appropriate equipment for clothing and completing the order with care; completes logs accurately. Addresses customer concerns and issues in a timely and satisfactory manner; immediately informs Assistant Store Manager or Store Manager on duty of any claims.
• Policies and Procedures: Ensure that all company policies and procedures are always followed.

• All other duties, as assigned.

Knowledge/Experience:

• Knowledge of commercial laundry products and payment systems is a plus, but not required.
• Spanish bilingual skills are highly desirable.

Skills and Abilities:

• Effectively communicate with clients and work in a team-oriented environment.
• Ability to multitask.
• Build strong customer relationships quickly.
• Cash handling experience required.
• Spanish bilingual skills preferred but not required. 
• Payment system experience strongly preferred.
• Basic computer skills.
• Able to work a flexible work schedule, including nights and weekends.

Education:

• High School Diploma/GED.

Physical Requirements:

• Position involves standing for long periods of time, manual dexterity, bending, and lifting up to 50lbs.

Washsmart is proud to be an equal employment opportunity employer. We evaluate applicants without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other legally protected characteristics. We also consider applicants with criminal histories, consistent with applicable federal, state and local law.

See why we are Chicagoland’s best laundry experience

https://washsmartlaundry.com/

Requires working overnight production, Monday to Friday 11:00 PM to 7:00 AM based out of our
5112 S Kedzie Ave, Chicago, IL, 60629 location 

Summary:
To assure customers’ laundry is made with accuracy, timeliness, and within set time parameters. Perform job duties in a safe and courteous manner while maintaining an ongoing production throughout the shift. Adhere to all company requirements.

• Be in uniform and maintain a good appearance every workday.
• Adhere to Laundry Ops attendance policy.
• Keep company equipment clean and organized.
• Report any mechanical issue to maintenance manager promptly.
• Follow all universal precautions and procedures while on soil side.
• Follow all safety procedures.
  • Know how to use ironing machine
  • How left heavy laundry bags and push cars up to 500lbs
  • Experience using a smartphone
• Maintain a minimum production of 250 pounds per shift.

Qualifications:
Familiar with production.
Be able to lift 50 lbs. and push/pull a wheeled cart of 700lbs.
Able to work in a team environment

Essential Duties:

• Load and unload linen carts tagging each one accordingly, before and after processing the linen.
• Keep customers’ laundry organized
• Follow washing orders from customers.
• Maintain work area clean and orderly manner.
• Always maintain a neat appearance and professional behavior.
• Perform other duties as assigned.

WashSmart is proud to be an equal employment opportunity employer. We evaluate applicants without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other legally protected characteristics. We also consider applicants with criminal history, consistent with applicable federal, state and local law.

See why we are Chicagoland’s best laundry experience https://washsmartlaundry.com/ | New Window

We are looking for a Customer Service Representative. 

Our team members are responsible for the daily duties of maintaining high levels of customer service through offering a clean, safe, and friendly store.

Position Responsibilities:

• Customer Service and Satisfaction: Assists customers with the use of payment systems, machine selection, operations, retail purchases, and wash/dry/fold orders. Handles customer questions/concerns and informs Assistant Store Manager or Store Manager, as needed.
• Store Safety and Security: Maintains a safe environment inside and outside of the store by following proper security procedures and prioritizing employee and customer safety.
• Store Cleanliness and Upkeep: Ensures that the highest level of cleanliness is maintained inside and outside of the store at all times; follows proper cleaning routines and documents completion.
• Building and Equipment Maintenance: Documents equipment and building maintenance issues appropriately, escalates and/or documents unsafe situations to the Assistant Store Manager or Store Manager on duty.
• Retail: Maintains a good visual presentation of retail products at all times. Keep a thorough understanding of retail products and educate the customers; accurately processes sales.
• Wash/Dry/Fold: Provides a consistent quality product to the customer by assisting in choosing the appropriate equipment for clothing and completing the order with care; completes logs accurately. Addresses customer concerns and issues in a timely and satisfactory manner; immediately informs Assistant Store Manager or Store Manager on duty of any claims.
• Policies and Procedures: Ensure that all company policies and procedures are always followed.

• All other duties, as assigned.

Knowledge/Experience:

• Knowledge of commercial laundry products and payment systems is a plus, but not required.
• Spanish bilingual skills are highly desirable.

Skills and Abilities:

• Effectively communicate with clients and work in a team-oriented environment.
• Ability to multitask.
• Build strong customer relationships quickly.
• Cash handling experience required.
• Spanish bilingual skills preferred but not required. 
• Payment system experience strongly preferred.
• Basic computer skills.
• Able to work a flexible work schedule, including nights and weekends.

Education:

• High School Diploma/GED.

Physical Requirements:

• Position involves standing for long periods of time, manual dexterity, bending, and lifting up to 50lbs.

Washsmart is proud to be an equal employment opportunity employer. We evaluate applicants without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other legally protected characteristics. We also consider applicants with criminal histories, consistent with applicable federal, state and local law.

WashSmart Laundry is growing, come and join our amazing commercial drivers' team and grow your career with us!

See why we are Chicagoland’s best laundry experience

https://washsmartlaundry.com/

This position requires some overnight driving outside of Illinois and is based out of our 5928 S Kedzie Ave, Chicago, IL, 60629 location